Refund Policy

Thank you for choosing Cab Mangao. This Refund Policy explains how refunds are handled for bookings, subscriptions and other paid services provided through our website and mobile applications. By using our services you agree to the terms below.

1. Booking Cancellations & Refunds

• Passenger cancellations before pick‑up: If a passenger cancels a confirmed ride before the driver begins the trip and within the cancellation window shown in the app, any refundable amounts (if paid in advance) will be processed as per the fare rules for that ride. Refunds will be credited to the original payment method or to the in‑app wallet at Cab Mangao’s discretion.
• Driver cancellations or no‑show: If a driver cancels a confirmed ride or fails to reach the pickup point and the ride is not completed, the passenger may be eligible for a full or partial refund depending on the situation and any compensation policy active at that time.
• Non‑refundable fees: Certain fees (e.g., convenience fees, surge premium, or third‑party fees) may be non‑refundable unless otherwise stated at purchase.

2. Prepaid Rides & Wallet Top‑ups

• Prepaid ride credits and wallet top‑ups are generally non-refundable except where required by law, or in cases of duplicate charges, technical errors or fraud.
• If you believe an erroneous or duplicate charge has occurred, please contact our support team within 14 days and provide relevant transaction details for investigation.

3. Promotional Credits & Coupons

• Promotional credits, discount coupons and vouchers issued by Cab Mangao are subject to their individual terms and conditions and are non‑transferable and non‑redeemable for cash unless expressly specified.
• If a promotion is withdrawn or cancelled by Cab Mangao for any reason, any outstanding promotional credits may be revoked without refund.

4. Refund Process & Timeframe

• To request a refund, contact our support team at info@cabmangao.com or call 07514077444 / 9111023333 with booking and payment details.
• We will acknowledge your request within 3 business days and begin an investigation if required.
• If a refund is approved, we will process it within 7–14 business days depending on the payment method and the bank or payment provider involved.

5. Chargebacks & Disputes

• If you have raised a chargeback with your bank or card issuer, please notify us immediately and provide case reference details. We will cooperate with the bank’s investigation.
• Excessive or fraudulent chargebacks may result in service restrictions or suspension of the associated account.

6. Exceptional Circumstances

Refund decisions in exceptional circumstances (for example service outages, natural disasters, or regulatory directives) will be made on a case‑by‑case basis and Cab Mangao reserves the right to provide alternative remedies such as credits or vouchers.

7. Tax & Fees

Any refunds processed do not include amounts withheld by governmental authorities and taxes where applicable. Refunds may be adjusted to reflect any non‑refundable taxes or third‑party fees originally incurred.

8. Changes to this Policy

We may update this Refund Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the new policy.

This Refund Policy applies to payments processed by Cab Mangao and its authorized payment partners. For questions about refunds processed by third‑party platforms, please refer to the payment provider’s refund policies.